About Us
Book Consultation
About Us
K&K Systems began with one straightforward goal: To build a billing tool that can help medical providers commence their business. Kevin & Sue met at Grumman Data Systems in July 1974, where they developed a shared discipline for precision and process. In 1980, while still working their full-time job, they partnered with a group of chiropractors and physicians to design a billing platform around front-desk, clinical, and insurance payer workflows. After years of custom coding tailored for specific needs, Practice Made Perfect (PMP) was launched in 1983.
Our Training Program
We’ve adopted a rigorous, role-based training model so our team is always up to date with coding, payer policy, and compliance.
Structured
Onboarding
-
Role-specific curricula for front desk, billers, coders, A/R specialists, and account leads.
-
Foundations: eligibility & benefits, documentation essentials, HIPAA/PHI handling, PMP usage.
-
Initial competency checks before production work begins.
Continuous Education (Monthly & Quarterly)
-
Monthly refreshers: payer policy changes, coding updates (CPT/HCPCS, ICD-10), modifier usage, and documentation standards.
-
Quarterly deep dives: No-Fault and Workers’ Comp rules, appeals best practices, and specialty-specific scenarios.
-
Live payer briefings & post-denial reviews: real cases converted into updated checklists and edits.
Certifications & Skills Tracking
-
Encouragement and support for industry certifications (e.g., AAPC).
-
Individual training logs with completion status, scores, and re-training if needed.
QA & Feedback
Loop
-
Routine audit of claims for accuracy and completeness.
-
Findings feed back into training modules, templates, and PMP profiles—so errors don’t repeat.
Security &
Compliance
-
Annual HIPAA/PHI refreshers and access-control reviews.
-
Incident drills and policy attestations to protect patient data at every touchpoint.
Outcome: a knowledgeable, consistent team that applies the latest guidance on day one—reducing rework, denials, and days in A/R.